Return Period
H-D Online Store orders shipped direct (not picked up in-store) can be returned for free within 45 days of the shipping date for a full refund to the original form of payment. You can return your item(s) online or any participating Harley-Davidson® dealership.
Return Items Shipped Direct
Items shipped to you can be returned using our FREE online return process.
Once you submit your return request:
Items can also be returned for free to the dealer where the items were picked up. Bring a copy of your packing list for easier assistance. Returns will be refunded to the original method of payment within 3 business days after initiating your return at the store.
Return Items Picked up in-Store
Items picked up in-store must be returned to the dealer where the items were picked up based on their return policy.
For some online orders, where you selected Pick up in Dealer but item availablity to pick up was more than 2 days, you may have option to use FREE online return process. Check order details online for option to start return for that item.
Contact your dealer for assistance.
Need to Make a Return?
Return policy
Final sale merchandise is not eligible for return.
Received wrong item
If you received the wrong item, call us at 1-800-258-2464 Monday through Friday, 8am – 7pm and Saturday, 8:30am – 5pm CST and we’ll help you return the item and place a new order. After your return is received, we'll refund your original payment method and send you an email confirmation that your return has been completed. Please allow up to two billing cycles for the refund credit to appear on your statement.
Exchanges
At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 for assistance between 8am-7pm CST, Monday through Friday. Or, head over to your Selling Dealer. Either way, we will help you return the item and place a new order.
Gift returns
To return a gift that was purchased from the H-D Online Store, please give us a call at 1-800-258-2464 for assistance between 8am-7pm CST, Monday through Friday. Or, head over to your Selling Dealer. Note that gift returns will be refunded to the original purchaser via the original method of payment.
Military address returns
Please email us or call 1-800-258-2464 between 8am-6pm CST, Monday through Friday to initiate a return for an order originally shipped to an APO/FPO/DPO address. We'll provide you with shipping instructions and issue a return authorization number that must be clearly stated on the outside of the package you are returning.
At this time, H-D.com cannot offer free returns on Military Returns outside the U.S.. All return charges are the responsibility of the customer. We will not reimburse return shipping charges.
Re-print a shipping label
If you need to re-print a return shipping label, please go to your H-D Online Store order details, scroll down to your return requests, and click the "View & Print Label" link for the item you wish to return.
Refund information
Returns will be processed within 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.
If your purchase was made with a gift card, your original gift card will be credited for the refund. For purchases made with both a gift card and credit card, your refund amount will be applied to the original gift card first and then your credit card.
$50 USD / $50 CAD Offer Code valid at participating U.S. & Canadian H-D Dealers towards the purchase of Genuine H-D Parts & Accessories.
The private promotional offer is valid for the customer named in this offer only and is non-transferable except to the spouse, domestic partner or child living within the same household and at the same residential address as the customer named in the offer. Offer valid on the purchase of Genuine H-D Parts & Accessories and General Merchandise only made on or between August 15, 2022 through September 30, 2022 (the “Promotion Period”) at a H-D dealership.
The $50 USD / $50 CAD offer code cannot be used towards the down payment on a motorcycle, must be used by September 30, 2022, and is not available to be applied on previous purchases, future motorcycle orders, or deposits outside of the Sales Period. Limit one $50 USD / $50 CAD offer code per 2021 or 2022 Harley-Davidson motorcycle purchased at authorized Harley-Davidson dealerships. It is single use only. Harley-Davidson and/or dealer are not responsible for lost or stolen offer codes. Offer is subject to change by Harley-Davidson at any time without notice. Void where prohibited or restricted by law. Cannot be redeemed for cash or cash equivalent and is non-refundable.
Promotion expires September 30, 2022.
DEALER: Review the P&A Offer Code landing page on H-Dnet for the promotion terms and conditions.